Inspection & Certification
ISO 20000 – IT Service Management
Certification of management systems for effective delivery and management of IT services.
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✓IndependentObjective assessment and professional expertise.
◎RecognizedStructured around applicable standards and requirements.
↗Business ValueSupports credibility, access and continual improvement.
♧Sector RelevantApplied to the sectors and activities that match your organization.
01 Overview
Certification of management systems for effective delivery and management of IT services.
ISO/IEC 20000 provides requirements for an IT service management system that supports controlled planning, delivery, monitoring and improvement of IT services.
02 What we assess
✓Service management planning
✓Service portfolio and service levels
✓Incident, problem and change management
✓Supplier and relationship management
✓Performance monitoring and improvement
03 Key benefits
Improves consistency of IT services
Strengthens service-level control
Supports structured incident and change management
Promotes continual service improvement
04 Who is it for?
This service is relevant to organizations operating in the following sectors:
Services
Public Sector
Education & Training
05 How the process works
1
Application
Submit the application and relevant organizational information.
2
Review
A CERT confirms scope and applicable requirements.
3
Assessment
The required audit, inspection or evaluation is carried out.
4
Evaluation
Results and findings are independently reviewed.
5
Decision
The final certification or service outcome is issued.
06 Standards & Scope
This service is associated with ISO/IEC 20000. The final scope and applicable requirements are confirmed during application review.
07 Related Services
CERTIFICATION APPLICATION
Apply for ISO 20000 Certification
Complete the certification application below. You can save a draft and continue later.
Application
